Cancellation & Refund Policy

At Booking Hotels INC, we value transparency and aim to provide a clear understanding of how cancellations and refunds are handled. This policy explains the terms, timelines, and responsibilities related to canceling hotel reservations made through our platform.

1. Scope of Policy

• This policy applies to all hotel bookings confirmed through Booking Hotels INC.
• Each hotel sets its own cancellation conditions, which are displayed during the booking process.
• By confirming your reservation, you agree to both our policy and the hotel’s specific cancellation terms.

2. How to Cancel a Booking

• Cancellation requests must be submitted before the deadline stated in your booking confirmation.
• Requests can be made through our customer support team via phone or email.
• A written confirmation email is required to finalize the cancellation process.
• Failure to receive a confirmation means the cancellation has not been successfully processed.

3. Refund Eligibility

• Refund eligibility depends entirely on the hotel's cancellation policy selected at the time of booking.
• Flexible bookings may qualify for full or partial refunds if canceled within the allowed timeframe.
• Non-refundable or promotional rates are not eligible for refunds under normal circumstances.
• Any applicable cancellation fees will be clearly communicated in your confirmation details.

4. Non-Refundable & No-Show Policy

• Reservations marked as non-refundable cannot be canceled for a refund.
• No-shows or late arrivals may result in the full booking amount being charged.
• Early departures may also be subject to penalties as determined by the hotel.

5. Refund Processing

• Approved refunds will be issued to the original payment method only.
• Refund processing typically takes 5–7 business days after confirmation.
• Processing time may vary depending on your bank or payment provider.
• You may contact our support team to request refund status updates.

6. Exceptional Circumstances

• Government travel restrictions, natural disasters, or medical emergencies may be reviewed for special consideration.
• Supporting documentation may be required.
• All exception requests are evaluated individually and approval is not guaranteed.

7. Customer Responsibilities

• Review the cancellation policy carefully before confirming your reservation.
• Ensure all booking details (dates, guest names, contact information) are accurate.
• Submit cancellation requests within the permitted timeframe.

8. Disputes & Chargebacks

• If you believe an error has occurred, please contact Booking Hotels INC before initiating a bank dispute or chargeback.
• We are committed to resolving concerns quickly and fairly.

9. Policy Updates

• Booking Hotels INC reserves the right to update or modify this policy at any time.
• Updates become effective immediately upon publication on our website.
• Continued use of our services indicates acceptance of the revised policy.

10. Contact Information

• Email: info@bookingbuddy-hotels.com
• Phone: +1-833-832-9099 (24/7 Customer Support)
• Live Chat: Available through our website during business hours

This Cancellation & Refund Policy forms an integral part of our Terms and Conditions.