Refund Policy
At Booking Hotels INC, we are committed to handling refund requests for flight bookings with transparency, fairness, and efficiency. This Refund Policy outlines the terms, procedures, and conditions applicable to refund requests made through our platform. We encourage all customers to carefully review this policy prior to making a booking.
General Policy
Refund eligibility is determined strictly by the airline’s fare rules, ticket conditions, and policies in effect at the time of booking.
Booking Hotels INC acts solely as an intermediary between passengers and airlines and does not control airline refund decisions.
Customers are strongly advised to review fare conditions, cancellation rules, and refund eligibility before confirming any reservation.
Certain promotional, discounted, or special fares may carry stricter refund limitations.
Refund Eligibility & Conditions
Refunds may be available for refundable ticket categories, subject to airline approval.
Partial refunds may apply depending on unused flight segments and fare rules.
Government taxes and certain surcharges may be refundable even when base fares are non-refundable, subject to airline policy.
Refund Process
Once your cancellation request is received and verified, we submit the refund request to the respective airline on your behalf.
The airline reviews the request in accordance with its internal policies and fare rules.
Upon approval, refunds are processed back to the original method of payment.
Processing timelines typically range from 60–90 business days, depending on the airline and financial institution.
Booking Hotels INC is not liable for delays caused by airlines, global distribution systems, or banking partners.
Airline-Initiated Schedule Changes or Cancellations
In the event an airline cancels or significantly changes a flight, refund or rebooking options will be governed by the airline’s disruption policy.
We will assist customers in communicating with the airline to explore available options.
Refund Service Fees
A service or processing fee may apply when Booking Hotels INC manages refund coordination and communication with the airline.
Service fees are applicable only if the airline authorizes a refund or waiver.
If the airline denies the refund request, any service fee charged for refund handling will be reimbursed; however, original booking or convenience fees remain non-refundable.
Non-Refundable Situations
Tickets clearly marked as non-refundable at the time of booking.
No-shows, missed departures, or failure to cancel within the airline’s permitted timeframe.
Voluntary cancellations outside the fare’s refund window.
Disruptions resulting from force majeure events such as extreme weather, natural disasters, strikes, or government restrictions, unless otherwise authorized by the airline.
Customer Responsibility
Passengers are responsible for providing accurate booking details and contact information.
Refund requests must be submitted within the timeframe specified by the airline.
Supporting documentation may be required for exceptional cases (e.g., medical emergencies), subject to airline discretion.
Policy Modifications
Booking Hotels INC reserves the right to amend or update this Refund Policy at any time to reflect operational, regulatory, or airline policy changes.
Continued use of our services following policy updates constitutes acceptance of the revised terms.